Shop FAQ


What payment methods are accepted?
We can accept all card payments as well as PayPal.

Can I collect from the Museum instead of delivery?
Absolutely – select ‘Collect in person’ at checkout and your order will be waiting for you at the Museum from the following day.

Do you offer a next day delivery service?
We offer a next day delivery service which can be selected at checkout. Orders placed before 12.30pm GMT on a working day will be dispatched the same day for delivery on the next working day. Orders are dispatched via Royal Mail Tracked and Signed; orders placed before 12.30pm GMT on a Friday will be delivered on the following Monday and orders placed on a Saturday or Sunday will not be dispatched until the following Monday for delivery on Tuesday.

Why are there different postage amounts?
As we stock a large range of items from small pin badges to whiskey decanters, we need to offer a variety of postage sizes. The way we manage our postage means that it is based on what you order rather than a blanket charge to everyone. You also have the option to pick your order up from the Museum.  

Is all the shop stock listed online?
No, we put our most popular items online but the shop is constantly receiving new stock including an extensive range of books, prints and photographs, models, toys and gifts. Please pop in to see the whole range.

Are there any discounts available?
Members of our Society of Friends can claim a 20% discount on production of their membership card (this is not applicable to Military items). You can join the Society of Friends here.

How can I stay up to date with the latest offers, items and events?
If you join our mailing list you will receive our monthly eNewsletter ‘On The Radar’ which details all offers, news and upcoming events. 

If you question has not been answered here, please do call the Museum on 01264 784421 or email shop@flying-museum.org.uk.